Privacy Policy

Koble respects your right to privacy. This Privacy Policy explains who we are, how we collect, share and use personal information, and how you can exercise your privacy rights.

Data is critical to our mission. We take very seriously the respect and protection of its privacy and security. We are committed to following and continuously evolving best practices to support this principle.

This website, (the “Website“), is owned and operated by Koble Services Limited (trading as Koble), having our registered office at 51 Londesborough Road, London, N16 8RN. Our trading address is 1 Mark Square, London, EC2A 4EG.

For the purposes of Data Protection Legislation (as defined below) Koble Services Limited is the data controller. References to “Koble”, “we”, “us” or “our” are references to Koble Services Limited.

This privacy policy explains how we collect and use your personal information in connection with the provision of services including:

through your use of our Website (as defined below) and any or any Koble application that we make available from time to time or by contacting us via any means including through our Website live chat, Facebook, by email or phone; or

by interacting with our content and/or services including by applying to be one of our employees.

This policy also applies to information held about suppliers and possible future suppliers, contacts and all other people we hold information about.

This policy does not apply to our employees.

References to “you” are references to any natural person excluding any of our employees data but including any person accessing this Website.

Please read this privacy policy carefully.

  1. Definitions and interpretation

    1.1. In this privacy policy, the following definitions are used:

“Data Protection Legislation”

the EU General Data Protection Regulation 2016/679 and the UK Data Protection Act 2018 together with all other applicable legislation relating to privacy or data protection and including any statute or statutory provision which amends, extends, consolidates or replaces the same. The terms “personal data”, “data subject”, “controller”, “processor” ,“process” (and its derivatives) and “special categories of personal data” shall have the meanings given to them in the Data Protection Legislation;


a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

“UK and EU Cookie Law”

the Privacy and Electronic Communications (EC Directive) Regulation 2003 as amended;

  1. What information we collect

2.1. Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect and process different kinds of personal data about you which we have grouped together as follows:

Identity & Contact Data includes first name, last name, username or similar identifier, title, gender, email address and telephone number.

Technical & Usage Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. We also collect information about how you use our website.

Marketing & Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data, we may not be able to perform the contract we have or are trying to enter into with you.

2.3. From applicants to Koble:

We may collect the following types of personal data about you in connection with applying to be an employee for Koble Services Limited:

\ (a) your name and date of birth;

\ (b) your home address and contact details (including your mobile telephone number and email address),

\ (c) your educational (including what training courses you have completed) and professional qualifications, your right to work, visa status, employment status; and

(d) any other information about you that you disclose to us during the application process including your CV; and

(e) details of how you heard about us.

  1. Purposes of processing and use of your personal information

    3.1. Any or all of the above types of personal data may be required by us from time to time in order to provide you with the best possible services and experience when using our Website or otherwise when providing our Services.

    3.2. Generally, personal data may be used by us for the following reasons:

(a) internal record keeping;

(b) consider your application where you have applied for a position with us

(c) improvement of our products/services;

(d) data analytics;

(e) carry out our obligations arising from any agreements entered into between you and us;

(f) communicate with you;

(g) administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(h) transmission by email of promotional materials that may be of interest to you (where we have the right to do so);

in each case, in accordance with this privacy policy and Data Protection Legislation.

  1. Legal basis for processing

    4.1. Our processing of your personal data is necessary: (i) for the performance of contracts to which you will be a party and in order to take steps at your request prior to you entering into those contracts; (ii) where required by a legal or regulatory obligation; and (iii) for the purposes of legitimate interests pursued by us (and where this is not outweighed by your rights).

    4.2. If you completed the Data Protection Consent Form appended to our Terms and Conditions you will have provided consent in accordance with Data Protection Legislation to the processing by Koble of your special categories of personal data.

    4.3. Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: (i) collecting personal information to provide you with a smooth and efficient customer experience; (ii) running our business; (iii) to provide the products and services you have requested; (iv) to prevent fraud; and (v) for the development of our own marketing (not for the purpose of sending unsolicited emails), research and service.

  2. Disclosure of your personal information

    5.1. Except as expressly set out in this privacy policy we do not share, sell, or lease personal information about you to any third parties for their marketing use.

    5.2. However, we share your information with the following categories of companies as an essential part of being able to provide our products and services to you, as set out in this privacy policy:

(a) Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business;

(b) Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help tackle fraud and otherwise conduct background checks;

(c) Companies approved by you, such as social media sites (if you choose to link your accounts to us);

(d) Other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.

  1. Transferring data outside of the EEA

    6.1. Your personal information may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“) and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers.

    6.2. When we, or our permitted third parties, transfer your information outside the European Economic Area, we or they will impose contractual obligations on the recipients of that data to protect your information to the standard required by the Data Protection Legislation. We or they may also require the recipient to subscribe to international frameworks intended to enable secure data sharing. In the case of transfers by us, we may also transfer your information where: (i) the transfer is to a country deemed by the European Commission to provide adequate protection of your information; or (ii) where you have consented to the transfer.

  2. How long will we keep your information?

    7.1. We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us reviewing our files to check that information is accurate, up-to-date and still required.

    7.2. Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, (provided that you have consented to receive them) until you unsubscribe from receiving the same from us.

  3. Liquidation or Dissolution

    8.1. If for whatever reason, Koble was no longer operational either by dissolution or in liquidation, we will take steps to seek to place personal data in escrow or ring-fence the data, so as to seek to ensure it’s safe for the purpose of any administrative process.

  4. Your rights

    9.1. You have a number of rights concerning the way that we use personal data. At any time, you have the right to:

(a) be informed about the processing of your personal data (i.e. for what purposes, what types, to what recipients it is disclosed, storage periods, any third party sources from whom it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences);

(b) request access to or a copy of any personal data we hold about you;

(c) request the rectification of your personal data, if you consider that it is inaccurate;

(d) request the erasure of your personal data, if you consider that we do not have the right to hold it;

(e) object to your personal data being processed for a particular purpose or to request that we stop using your information;

(f) request not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data;

(g) ask us to transfer a copy of your personal data to you or to another service provider or third party where technically feasible; and

(h) ask us to stop or start sending you marketing messages at any time by using the below contact details.

9.2. Requests to exercise these rights should be made in writing to we will respond within a reasonable period or in accordance with any statutory time limits contained in Data Protection Legislation. Some of these rights are not absolute and will be assessed when we receive a request.

  1. Opt-Out

    10.1. You always have the option of “unsubscribing” from our mailing list for email news alerts and updates at any time, thereby disabling any further such email communication from being sent to you, by clicking the link at the bottom of the email.

    10.2. Alternatively, you can send an email to with the word ‘remove’ in the subject line and the email address that you wish to be removed within the email. In addition, each electronic mailing we send you will contain details of how you can unsubscribe.

  2. Automated processing

    11.1. We do not carry out automated decision-making or profiling in relation to your personal data.

  3. Third-party websites and services

    12.1. Koble may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal data provided by Users of this Website.

    12.2. Any personal data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any personal data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with Data Protection Legislation.

  4. Links to other websites

    13.1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

  5. Security

    14.1. Data security is of great importance to Koble and to protect your personal data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your personal data.

    14.2. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

    14.3. We endeavour to do our best to protect your personal data. However, the transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your personal data transmitted to the Website.

  6. Cookies

    15.1/ This Website may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the Website and to improve our range of services. Koble has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

    15.2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

    15.3. Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Koble to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

    15.4 This Website may place the following Cookies:

    Type of Cookie Purpose
    Strictly necessary cookies These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
    Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
    Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    Targeting cookies These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

    15.5. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

    15.6. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

    15.7. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

  7. General

    16.1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be adversely affected.

    16.2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

    16.3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other right or remedy.

    16.4. This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the English courts.

  8. Changes to this privacy policy

    17.1. We may change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website.

    17.2. You are deemed to have accepted the terms of the privacy policy by your use of the Website following the alterations. If you do not accept the changes made to this privacy policy you should immediately stop using the Website.

  9. Contacting us and complaints

    18.1. If you have any questions about this privacy policy you may contact by email at

    18.2. If you have any concerns about our use of your information, you also have the right to make a complaint to the Information Commissioner’s Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.

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