Terms of Service

1. What’s in these Terms of Service?

Welcome to Koble. These Terms of Service (“Terms”) tell you (“Licensee” or “you”) the rules for using our website https://koble.ai, app http://app.koble.ai/, and API (“our Site”)

2. Who we are and how to contact us

Our Site is operated by Koble Services Limited (“We” or “Us”). We are registered in England and Wales under company number 11427372 and have our registered office at 51 Londesborough Road, London, N16 8RN. Our trading address is 1 Mark Square, London, EC2A 4EG.

To contact us, please email hello@koble.ai.

We recommend that you print a copy of these Terms for future reference.

3. By using our site you accept these Terms of Service

By using our Site and services (together with the Site, the “Services”) offered by Koble Services Limited (trading as Koble), and its and their parents, subsidiaries, affiliates, agents, representatives, consultants, employees, officers, and directors — collectively, (“Koble,” “we,” or “us”), you’re agreeing to these these Terms of Service and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

Licensee hereby represents and warrants that it has the right to provide Koble with the information provided through the Services, and that, if Licensee’s email account is owned by its employer, Licensee is authorised to sign up for the Services. If Licensee does not have such right or authorisation, Licensee may not use the Services. By subscribing to the Services, Licensee’s representative subscribing to the Services will bind the legal entity on behalf of whom it is subscribing. If you are using Koble as a member of an organisation or using your organisation’s email domain (thereby representing yourself as a member of the organization), you hereby confirm that Koble may share your email address and plan information with an authorized agent of your company upon request in order for them to administer the account for the company.

Koble is for your personal, non-commercial use.

4. There are other terms that may apply to you

These Terms of Service refer to the following additional terms, which also apply to your use of our site. Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. You’re also agreeing to our Privacy Policy and Cookie Policy.

5. We may make changes to these Terms of Service

We may amend these Terms of Service from time to time without notification to you. Every time you wish to use our site, please check these Terms of Service to ensure you understand the terms that apply at that time.

6. Our Services

Koble is a cloud-based platform for providing insights on early stage startups, including but not limited to founders and team, markets, products, and traction. Koble can also assist users in finding startup profiles through access to information regarding startup professionals and companies (the “Data”) retained in Koble’s B2B database (the “Database”), accessible on a Software as a Service basis.

7. Software as a Service

Subject to these Terms, Koble grants to Licensee a non-exclusive, non-sublicensable, non-transferable, and limited right throughout the applicable subscription period, to use and access the Services solely for Licensee’s internal business use and for Licensee’s own operations to such number of End Users and limited to such number of credits by which the Licensee can receive Data through the use of the Services, all as specified in the applicable Subscription Agreement (conditions upon which we grant a Subscription to you). “End User” means a single individual user who has registered to the Solution through access provided by the administrator of Licensee. Any individual who uses the Solution under the Agreement must be provisioned as an End User. The Licensee is solely responsible for the access to the Solution granted to End Users and it is the Licensee’s sole responsibility to add or remove access rights of End Users. Licensee may continue to use the Data after the termination of the Agreement subject to the restrictions set forth below.

8. About Creating an Account

You can browse Koble without registering for an account. But to use some of Koble’s functions, you’ll need to register, choose a username, and set a password. When you do that, the information you give us has to be accurate and complete. Don’t impersonate anyone else or choose names that are offensive or that violate anyone’s rights. If you don’t follow these rules, we may cancel your account.

You’re responsible for all the activity on your account, and for keeping your password confidential. You also agree to inform us immediately of any unauthorized use of your account. If you find out that someone used your account without your permission, you should report it to hello@koble.ai.

To sign up for an account, you need to be at least 18 years old, or old enough to form a binding contract where you live. If necessary, we may ask you for proof of age.

Once you create an account, you will automatically join our mailing list. You can choose to remove your email address from that mailing list by choosing the “unsubscribe” link at the bottom of any email communication we send to you. We may cancel your access to the Services and terminate your account, at our sole consideration, at any time and for any reason, with or without notice to you. Upon any termination, discontinuation or cancellation of Services or your account, all provisions of these Terms which by their nature should survive will survive, including, without limitation, licenses and ownership provisions, warranty disclaimers, limitations of liability, indemnity, and dispute resolution provisions.

9. Support Services

Koble will provide reasonable support for the Services. Koble created different tools to help users address frequently asked questions and additional technical and general support issues. In addition, Koble tests frequent updates, maintenance, error shooting, and additional means in order to improve the Services. However, Koble does not undertake to keep operating any of the above and reserves the right to change, reduce, limit or terminate its maintenance and support efforts.

10. Our Pricing and Fees

The use of certain Koble Services may be subject to payment of particular fees (“Fee(s)”), as determined by Koble in its sole discretion (“Paid Services”).

Our latest pricing information can be found on our website. If our prices ever change we’ll announce that on our Site.

You’re responsible for paying any additional fees or taxes associated with your use of Koble.

Our plans are offered on a subscription-based service. When you submitted an order confirmation and made the first payment for a plan, you entered into a subscription agreement with Koble for an unlimited period of time, with a starting date which will depend on your current account status.

Where your plan includes a maximum number of monthly downloads or credits, we do not provide for the accumulation of this, which means that if you had not made use of the maximum possible downloads or credits in a month, the remainder does not add up to the maximum allowable downloads in the following month.

Koble reserves the right to make price adjustments for the usage of the Services. These price changes may be announced within one calendar month prior to their implementation.

11. Subscription Auto-Renewals and Cancellations

In order to ensure that you do not experience any interruption or loss of Paid Services, subscriptions renew on a periodic and recurring basis, depending on the Subscription Agreement you have entered into (each period is called a ‘billing cycle’). The service is billed to you in advance, 24 hours before your next billing cycle commences. For example, if you started your monthly subscription plan on January 20th, your next billing cycle starts on February 20th and you will be billed 24 hours earlier, namely on February 19th. Your plan subscription will automatically renew, as described above, at the end of each billing cycle, unless and until you cancel its auto-renewal through your account management page or by contacting our customer support team.

You may turn off the auto-renewal option by contacting our customer support team.

You may cancel your Paid Services subscription at any time and at the latest within 24 hours before your ongoing billing cycle ends, in which case you will retain access to functionalities until your ongoing billing cycle ends.

The request for cancellation of your Paid Services will be immediately accounted for by Koble and you will receive a confirmation email from us within 24 business hours.

12. Payment terms

All prices indicated on our Site are exclusive of the applicable VAT rates. The VAT rate applicable to a particular transaction will depend on your billing information.

Payments for Services take place prior to the access to such services.

The processing and facilitation of all payments for Services are handled on behalf of Koble by an online payment service provider.

You can request invoices for all your subscription payments by contacting our customer support team.

If for any reason subscription payment is unsuccessful, Koble retains the right to terminate your subscription, taking into consideration all facts and circumstances. If your subscription is terminated by Koble due to an unsuccessful subscription payment, the termination will be communicated to you per email.

13. Refund policy

In the eventuality of disservice or dissatisfaction of the Services, you are entitled to request a refund for your purchase within ten (10) days after having completed the same, by following the procedure described below. A refund will apply unless Koble detects any abusive or malicious activity on your account or deems your request of refund illegitimate. Should you request a refund 10 or more days after your first subscription purchase, the refundability of your subscription payment depends on the sections below.

Given the nature of the services that Koble offers, Koble’s general policy is to not offer refunds for your purchase ten (10) or more days after the date of such purchase, or as required under UK consumer protection laws.

In order to request a refund, you need to contact our customer support team. Your request will be processed and within 48 hours you will receive feedback on the approval (or rejection) of your request.

Koble will assess each refund request taking into consideration the usage that was made of the services, the problems that you may have encountered, your overall reasoning behind making the request and the completeness of the information you have provided in the Koble refund request.

If your refund request is approved, the refund will generally be done using the same payment method that you used to make the payment in question.

14. We may change, suspend or withdraw our site

We may update and change our site from time to time to reflect changes to the goods and/or services featured, our users’ needs, and our business priorities.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Service of use and other applicable Terms of Service, and that they comply with them.

15. Intellectual property rights and how you may use material on our site

We own or have a licence to use all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print a one off copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You agree to respect all copyright and other legal notices, information, and restrictions contained in any content accessed through the Site. You also agree not to change, translate, or otherwise create derivative works of the Service.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. A “commercial purpose” means you intend to use, sell, license, rent, or otherwise exploit content for commercial use, in any way.

If you print off, copy or download any part of our site in breach of these Terms of Service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

16. Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. We don’t endorse any content users submit to the Site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up to date.

17. Acceptable Use Policy

You may use the site only for lawful purposes. You may not use the site in any manner which:

  • breaches any applicable local or national law;
  • is unlawful, fraudulent or prohibited, or has any unlawful, fraudulent or prohibited purpose or effect;
  • we consider, in our absolute discretion, is harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; or
  • depicts sexually explicit images or promotes violence.

You shall not, and shall not permit any person to:

  • except to the extent expressly permitted under these Terms of Service, attempt to copy, modify, tamper with, duplicate, re-sell, create derivative works from, mirror, republish, download, display, transmit, or distribute all or any portion of our site in any form or media by any means;
  • attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of our site;
  • attempt to bypass any measures we’ve put in place to secure the Services;
  • try to damage or get unauthorized access to any system, data, password, or other information, whether it belongs to Koble or another party;
  • remove any mark, logo, trade name, copyright notice and/or any other proprietary notice (as applicable) belonging to us from our site;
  • take any action that imposes an unreasonable load on our infrastructure, or on our third-party providers (We reserve the right to determine what’s reasonable);
  • Don’t use any kind of software or device (whether it’s manual or automated) to “crawl” or “spider” any part of the Site;
  • access all or any part of our site in order to build a product or service which competes with our site;
  • take apart or reverse engineer any aspect of Koble in an effort to access things like source code, underlying ideas, or algorithms;
  • use our site to provide services to third parties;
  • procure or assist in the sending of any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
  • do or permit to be done any act or omission in relation to use of this site which does or may adversely materially affect our reputation, goodwill or image.

18. Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products and/or services to you, which will be set out in the Subscription Agreement.

All content you access through the Services is at your own risk. You’re solely responsible for any resulting damage or loss to any party.

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

19. We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

20. Other Websites and Linking to our Site

Koble may contain links to other websites. (For instance, project pages, user profiles, and comments may link to other sites.) When you access third-party websites, you do so at your own risk. We don’t control or endorse those sites.

Koble partners with other companies (such as Stripe) for payment processing. When you create a project, you’re also agreeing to the payment processor’s terms of service.

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these Terms of Service.

If you wish to link to or make any use of content on our site other than that set out above, please contact hello@koble.ai.

21. Deleting Your Account

You can terminate your account at any time by contacting us at hello@koble.ai. We may retain certain information as required by law or as necessary for our legitimate business purposes. All provisions of this agreement survive termination of an account, including our rights regarding any content you’ve already submitted to the Site.

22. Our Rights

Koble reserves these rights:

  • We can make changes to our Site and Services without notice or liability.
  • We have the right to decide who’s eligible to use Koble. We can cancel accounts or decline to offer our Services. (Especially if you’re abusing them.) We can change our eligibility criteria at any time. If these things are prohibited by law where you live, then we revoke your right to use Koble in that jurisdiction.
  • We have the right to reject, cancel, interrupt, remove, or suspend any project at any time and for any reason.

Koble is not liable for any damages as a result of any of these actions, and it is our policy not to comment on the reasons for any such action.

23. Warranty Disclaimer

You use our Services solely at your own risk. They are provided to you “as is” and “as available” and without warranty of any kind, express or implied. We specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and any warranties implied by any course of dealing, course or performance, or usage of trade. No advice of information (oral or written) obtained by you from Koble shall create any warranty.

24. Indemnification

If you do something that gets us sued, or break any of the promises you make in this agreement, you agree to defend, indemnify, and hold us harmless from all liabilities, claims, and expenses (including reasonable attorneys’ fees and other legal costs) that arise from or relate to your use or misuse of Koble. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to this indemnification clause, in which case you agree that you’ll cooperate and help us in asserting any defenses.

25. Force majeure

Events outside our reasonable control, including, without limitation, telecommunications failures, power failures, severe weather, terrorist attack, industrial disputes and acts of government and other competent jurisdictions, may prevent or limit your access to and use of the Services and/or prevent or delay us carrying out our obligations under these Terms. We shall not be liable or responsible for any failure or delay in making the Services available to you or any failure or delay in carrying out our obligations under these Terms caused by an event outside our reasonable control.

26. Which country’s laws apply to any disputes?

We at Koble encourage you to contact us if you’re having an issue, before resorting to the courts.

If you are a consumer, please note that these Terms of Service, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England will have exclusive jurisdiction.

If you are a business, these Terms of Service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.

27. Our Agreement

These Terms and the other material referenced in them are the entire agreement between you and Koble with respect to the Services. They supersede all other communications and proposals (whether oral, written, or electronic) between you and Koble with respect to the Services and govern our future relationship. If any provision of these Terms is found to be invalid under the law, that provision will be limited or eliminated to the minimum extent necessary so that the Terms otherwise will remain in full force and effect and enforceable. The failure of either you or Koble to exercise any right provided for in these Terms in any way won’t be deemed a waiver of any other rights.

These Terms are personal to you. You can’t assign them, transfer them, or sublicense them unless you get Koble’s prior written consent. Koble has the right to assign, transfer, or delegate any of its rights and obligations under these Terms without your consent. Koble will provide you notice via email, written notice, or by conspicuously posting the notice on our Site.

These Terms of Service were last updated on 02/JAN/2022.

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